Delivery and Refunds

Delivery

• Wulpax sells digital credits; there is no physical product or shipping.
• Credits are added to your account as soon as the payment is confirmed and work on every image and video model.
• Monthly plans last 30 days and don't renew automatically. Pack credits don't expire.

Refunds

• If you haven't used any credits from a purchase, you can ask for a full refund within 14 days of payment by writing to hello@wulpax.com. Include your account email and the payment date.
• Purchases whose credits have started to be used are not refundable, because digital content is delivered instantly.
• If a technical error or a double charge happened, we refund the wrong amount even if credits were used.
• If a generation fails on our side or the model provider's, its credits are already returned to your balance automatically.
• Approved refunds go back to the card used within 7 business days; when the money shows up depends on your bank. The refunded purchase's credits are removed from your balance.

See also the Distance Sales Agreement and the Terms of Service.