Support
How can we help?
Check the quick answers first; if you can't find yours, open a ticket and we'll reply by email.
Why did my credits go down?
Each generation costs the credits shown before it starts. My account shows your total spend and My Library every generation.
My generation failed. What about my credits?
Credits for generations that fail or are stopped by the safety filter go back to your balance automatically.
Can I get a refund?
If you haven't used any credits from a purchase, you can get a full refund within 14 days of payment. See Delivery and Refunds for details.
How do I cancel my plan?
One click in the My plan section of My account. Your plan stays active until the end of the period.